Ulton Complaints and Feedback

We are committed to providing quality advice to you. This commitment extends to providing accessible complaint resolution mechanisms for you. If you have a complaint about the service provided to you by your advisor, you should contact:

Complaints Manager
PO Box 1000
Bundaberg Qld 4670
T (07) 4154 0400
E complaintsmanager@ulton.net

We will acknowledge receipt of your complaint within 24 hours (or one business day) of receiving it, or as soon as practicable. We will then investigate the complaint and respond to you no later than 30 calendar days after receiving the complaint.